Orders can be:
E-mailed to: firstname.lastname@example.org
Faxed to: 1-216-252-1427
Mailed to: 12401 Berea Road, Cleveland, Ohio 44111-1607
Orders are not considered for shipment/production unless they are complete. A complete order must contain the following information: Item Number, product quantity, ship to address, ship date/event date, E-mail or camera-ready art (email@example.com). All orders are acknowledged via fax, e-mail or phone to confirm receipt of a complete order. Upon receipt of the acknowledgment, please review all information carefully. If there are any discrepancies, please contact our Customer Service department immediately. Orders will be processed and billed as per information on the acknowledgment and are considered final. By submitting a purchase order you agree to all terms and conditions set forth by Unger Co., which supersede those submitted by the sales representative.
Due to currency and raw material price fluctuations, prices, terms and items are subject to change without notice. We are not responsible for incorrect pricing, production times and/or descriptions found on 3rd party databases, websites, flyers or catalogs. Prices in our latest catalog supersede all previous publications. Any pricing questions please contact customer service.
Prepaid Minimum Orders
Warehouse stock orders are F.O.B destination on shipments totaling $475 and $525 (depending on the state), within the continental U.S. via common carrier or standard FedEx ground.
Damages and shortages must be reported to the carrier upon receipt of goods, noted on your freight bill and signed by the driver. Claims must be submitted to the carrier promptly:
1) Note damage on slip when signing for the delivery.
2) Request from the driver, the telephone number of the nearest inspector for the claim.
3) Contact the inspector to visit your location to inspect the damaged merchandise.
4) Notify The Unger Co of the problem so we can assist you with a replacement shipment.
5) Do not return damaged goods to us, credit will be issued to you by the freight company.
Representations & Warranties
Unger Co. makes no warranties as to the performance or marketability of any items for sale through this catalog, other than such products will be free of defects. Customer agrees to indemnify and hold harmless Unger Co. from and against any and all claims and expenses, including attorney fees, arising out of or related in any way to Customer's use of the products or services provided through this catalog, including loss due to delay of orders or shipments. Prices and products offered through this catalog are subject to change without notice. By placing an order through this catalog, Customer agrees to all terms and conditions.
Hours of Operation
8:30 AM to 5:00 PM Eastern Standard Time. Holiday Schedules are posted to our website.
All our material and inks viewed in this catalog and subsequent marketing material is produced in accordance with current FDA requirements. Everything is properly stored in our warehouse to lesson the degradation of materials.
Lead time starts when the order is complete. Stock orders usually ship within 24hrs depending on quantity. Lead time on custom orders can be anywhere from 3 to 6 weeks based on product. However, from the beginning of October to the end of December, lead time could be longer. Depending on the season, rush orders may be accepted if the production schedule allows.
All orders are considered firm. Any change, other than quantity, to order once in production (for custom work) will be billed for any work done, plus any additional work required by the change. Changes in quantity (within reason) can be made prior to the start of production. If a change in quantity occurs after the completion of any portion of production, the change will be treated as a separate order and billed accordingly. Any change made after the start of production will delay shipping. Changes in ship method or ship to MUST be made before scheduled ship date. If a cancellation is necessary, all costs associated with work performed to date of cancellation will be invoiced. Cancellations must be in writing and acknowledged by Unger Co.
Subject to 10% over/underruns. All custom merchandise must ship within 60 days of completion or payment in full required if warehoused longer than 60 days.
New accounts must submit a credit application with valid credit history containing one bank reference, three trade references, and are on pre-pay, credit card, basis until credit is established. Credit accounts are Net 30 days. Aging begins day of shipment. Past due invoices are subject to a 1.5% finance charge per month or maximum allowed by law. All accounts not kept current will be returned to pre-pay or credit card terms. Production of merchandise will not begin until prepayment is received and/or account is current. In some instances production will not begin until prepayment has cleared. We accept VISA, MasterCard, American Express and Discover Card. Customers outside the U.S. must send certified funds in U.S. dollars for merchandise and freight with order unless prior arrangements have been made.
Please contact our Customer Service Department at (800) 321-1418 to receive a returned goods authorization before shipping. Shipments without authorization will not be accepted. Full case stock items in first class condition may be returned within sixty (60) days of shipment with authorization from our Customer Service Department. Freight must be pre-paid and a 15% restock fee will apply. Custom order merchandise is not returnable.
We are pleased to provide samples of most products free of charge via U.S. mail or Fed-x. Shipping will be free if within the Continental US. We reserve the right to limit sample orders to a reasonable quantity or dollar value.
The artwork, designs and trademarks printed on the products displayed herein are produced only as examples of the type and quality of printed products available. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, design or trademark. Any unauthorized use of images or any material in any of our catalogs without prior written consent is prohibited. Products shown in this catalog may vary slightly from actual products.
We believe in excellence in both quality and service.
Copyright © 2016 The Unger Co.
12401 Berea Road, Cleveland, Ohio 44111